Sheet W-100 · Warranty
Warranty requirements
The tray hardware falls under ANDREW's Limited Warranty (May 2025). Steel products are in Category A: one year from the original shipment date. The MT-365G hood entry's spec sheet also states "Warranty: One year". This page summarizes the warranty document and adds what a PM has to do to keep it valid. Quotations are from the warranty itself. Read the full document and your purchase terms, because your PO or supply agreement can change them.
What is covered
- Defects in materials or workmanship "arising under proper and normal use" during the warranty period.
- Good title to the product, free of liens, as of delivery.
- Products bought from ANDREW or its authorized resellers only. Check your distributor with the partner locator.
- ANDREW services (if it installs anything) carry a 30-day workmanship warranty.
Warranty periods that touch a rooftop tray job
| What | Category | Period |
|---|---|---|
| Steel products: the rooftop cable supports on this site | A | 1 year |
| Standard HELIAX RF cable, connectors and factory/certified assemblies | G | 10 years |
| Weatherproofing kits (incl. SureGuard boots) | G (exception) | 3 years |
| Single click-on hanger kits | G (exception) | 1 year |
| Surge arrestors | G (exception) | 2 years |
| Cable preparation tools (excl. blades) | G (exception) | 1 year |
| ANDREW-performed services | — | 30 days |
The roof membrane warranty and your installer's workmanship warranty are separate from these and usually longer. See below.
What voids it, or isn't covered
The warranty "is for Products installed and used in accordance with Seller's design, installation and operating parameters. Buyer's failure to ensure conformity with such parameters will void all warranties." The specific exclusions in §8, with what each means on a roof:
| §8 | Exclusion | On a rooftop tray job, that means… |
|---|---|---|
| (a) | Improper installation or misapplication of parts | Install per the assembly drawing and keep the photos to prove it. Don't mix parts across run sizes. |
| (c) | Lack of proper inspection or maintenance | Hand the owner an O&M walk-down schedule and keep the inspection records. |
| (d) | Third-party components and consumables | Pads, hangers and fasteners you buy elsewhere carry their own makers' warranties, not ANDREW's. |
| (e) | Severe weather, acts of nature, lightning, floods, fire, unusual mechanical stress | Hail and wind damage are not warranty claims. That's insurance (builder's risk during construction, the owner's property policy after). This matters in Texas. |
| (f) | Use outside published ratings or specifications | Don't overfill runs or load covers. Since no wind rating is published, get one in writing so your design is "in accordance". |
| (g) | Any modification, alteration or repair not expressly authorized in writing | Field cutting, drilling or welding sections. Get written authorization first, or order the right lengths. |
| (h) | Accidental damage, misuse, abuse, neglect | Foot traffic on the tray, dropped loads, other trades. Use step-overs and protect finished runs. |
| (i) | Aesthetic oxidation/corrosion of galvanized or stainless parts in unusually corrosive marine or industrial atmospheres | Near the coast or next to industrial exhaust, discoloration isn't covered. ANDREW only guarantees the published material spec. |
| (k) | Mishandling during shipment | Note damage on the bill of lading at delivery and file with the carrier. |
Also not covered: ordinary wear and tear; products not bought from ANDREW or an authorized reseller; and any cost of installing or removing a product, including tear-out to inspect or replace it.
Making a claim
- Written notice within 30 days of discovering the defect, and it must be received inside the warranty period. Late notice waives the claim (§6). Describe the symptoms in reasonable detail.
- ANDREW may inspect in place or send return instructions. An inspection doesn't mean ANDREW accepts the claim.
- Get a return authorization number first. Products returned without one come back at your expense (§4).
- The buyer prepays the return freight and carries the risk of loss until the product arrives at ANDREW's location.
- The remedy is ANDREW's choice: repair, replace, or credit the net book value. Replacements may be refurbished, and they're covered only for whatever remained of the original period.
- Repair labor isn't reimbursed unless ANDREW authorizes it in writing before the work starts.
Transferring to the owner
The warranty "is not transferable unless Buyer is expressly authorized by Seller in writing to resell the Product", and the buyer must notify ANDREW within 15 days of transferring ownership, in writing, giving the new owner's name and address. If you're a contractor who buys the material and turns the site over to an owner, put this notice on the closeout checklist. A transfer that violates this section invalidates the warranty.
Limits
- The written warranty is exclusive. Implied warranties of merchantability and fitness for a particular purpose are disclaimed.
- Liability is capped at proven direct damages up to the depreciated purchase price of the product. Indirect, consequential and lost-revenue damages are excluded.
- Governed by North Carolina law. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
The bigger warranty: the roof
A tray installed without the roofing manufacturer's approval can void a roof warranty worth far more than the tray. Typical manufacturer requirements:
- Written notice and approval of any rooftop equipment, supports and penetrations.
- An approved protection or walkway pad under every support.
- Penetrations and curbs made or inspected by the manufacturer's authorized roofing contractor.
- An inspection after installation.
Get the actual requirements from the roof warranty holder for your building. Don't assume them.
PM warranty-protection checklist
The interactive version of this list, which saves as you tick, is on the PM checklist.